Why am I seeing an "Unable to rent book, unexpected error occurred" error message when I try to access Kortext?
This message appears whenever there is a serious problem with Kortext, the entire platform is broken, and access to all titles has been temporarily lost:
Refreshing the page or clearing your browser cache and cookies will not resolve the issue. This message will appear on any Kortext e-textbook that you attempt to access.
Answer
If you ever see this error message, there is nothing you can do to resolve this error yourself. Instead, please get in touch with us and let us know:
- Your Exeter University email address; and
- The title(s) of the Kortext e-textbooks you are trying to access.
We'll then contact Kortext to alert them to the problem with their platform. Once Kortext confirm that access is restored, we will get in touch via email to check whether you are now able to access the e-textbooks you require.