Why am I seeing a message saying I'm in a queue to access an e-book?
Answer
Some e-books are restricted to a particular number of users at one time - usually 1-3. If the maximum number of people are reading the e-book at the same time, you may not be able to access it, and you should try again later. We try to minimise the purchase of these types of e-books and Library staff monitor e-book usage daily so, if we notice a long queue of users trying to access any particular e-book, we will purchase additional access for you where appropriate.